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AskCRMSetup guide

Installation & support

AskCRM works in private Bitrix24 chats and in a Chrome side panel. An administrator sets it up; each employee activates their own access.

Large reports

Large requests continue in the background with saved progress. Each request can load up to 2,000 records and 100 MB, with a 30-minute processing window. One request runs at a time for each employee, with up to two background requests per portal. Ordinary questions from other employees have a separate processing slot. In extension 0.4.0 or later, progress and Cancel request appear in the conversation. In the bot chat, send /status or /cancel. A limit stops the request with an explanation; incomplete data is never presented as a complete total. Changes already confirmed in CRM are not undone by cancellation. Creating, editing and deleting remain limited to 10 records per request and your employee permissions.

Install the Bitrix24 application

  1. Open AskCRM’s listing in Bitrix24 Market and choose Install. The public listing is currently being prepared; contact EMCsoft for installation assistance.
  2. Review the requested CRM, Tasks, Users (minimum) and Chat bots permissions. Your portal must support REST applications and Chatbots 2.0.
  3. Optionally enter your name, work email and phone, or choose Skip. Accept the EULA and read the Privacy Policy. Your portal address and available Bitrix24 plan are saved in EMCsoft’s support CRM. This does not subscribe you to marketing.
  4. Select Install app. Keep the page open while AskCRM registers its bot and finishes installation.
  5. In Connections, select an employee. Choose Bitrix24 chat, Chrome extension, or both. Add the employee and use Permissions to configure read, create, edit or delete access for each entity.

Attach documents and images

In extension 0.3.0 or later, select Attach files beside your question. In the private AskCRM bot chat, use the standard Bitrix24 attachment button. Send a question with the files or ask a follow-up. Supported: PDF, DOCX, XLSX, PPTX, UTF-8 text, CSV, TSV, JSON, PNG, JPG and WEBP. You can attach up to 5 files, totaling 5 MB per message. Encrypted file copies expire after 24 hours; reattach them when needed.

Activate employee access

The assigned employee must open AskCRM from their own Bitrix24 account once. An administrator cannot activate another employee’s authorization. If chat is enabled, the employee receives a welcome with an activation link. Once active, open the AskCRM bot chat and send a question.

Install the optional Chrome extension

  1. Download the current extension ZIP and unzip it into a folder you will keep.
  2. Open chrome://extensions in Chrome and enable Developer mode.
  3. Choose Load unpacked and select the unzipped folder containing manifest.json.
  4. Open AskCRM’s side panel. Paste the personal key provided by your administrator and select Connect.
  5. If activation is required, follow the portal link and open the app under your own account. Then return to the side panel.

The backend address is built in. Enter sends a question; Shift+Enter adds a line break. To update, download the latest ZIP, replace the extension folder contents and select Reload at chrome://extensions. Your organization may block unpacked extensions; use Bitrix24 chat instead.

Use optional page context

In the Chrome side panel, select the option to include the current page and grant access to that exact HTTPS site. Review the selected tab before sending. AskCRM captures its URL, title and sanitized visible HTML; it excludes scripts, hidden fields and input values. You can revoke the site permission in Chrome.

Reinstall or remove

Reinstall the same application to rerun setup and refresh bot registration. Existing employee settings remain when the same active installation is reused. If you remove the application, stored access is revoked and queued work is cancelled. Reinstalling after removal requires fresh employee connections. CRM records created by your instructions remain in Bitrix24.

Get help

Open EMCsoft Market Support or use the automatically loaded support chat widget on this site and inside the application. Support hours: Monday–Friday, 9am–6pm US Eastern Time. We usually reply within one business day.

Include your portal URL, the steps to reproduce the issue, the approximate time and an error screenshot. Do not send passwords, extension keys or OAuth tokens. General inquiries: emcsoft.io/contacts.